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MEMBER SERVICES COORDINATOR-DIVERSIFIED SERVICES
Montgomery, OH
Job Description
| Job Overview: This position is responsible for managing the front desk operations, facility conceirge with focus on new member onboarding, supporting membership sales, and part of the facility Manager on Duty rotation. Front desk operations to include: team member oversight, scheduling, customer experience, point of sale, and all other aspects of serving customers at the front desk. Within facility concierge, coordinator will meet with all members to find the best programs and services to meet their needs, ensuring the have the opportunity to meet their goals. Support of membership sales in the form of tours, walk-ins, etc, when membership team is unable to handle. Manager on Duty rotation to include average one night shift every other week, one weekend shift per month, and holiday coverage as needed. Job Requirements: 1 year post High School Education in General Studies Equivalent experience accepted in lieu of degree Cash register experience Computer application skills Customer service Up to 1 year experience Customer Service Job Responsibilities: Other job-related information: Working Conditions: Climbing - Occasionally Continuous Learning - Frequently Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication - Consistently Kneeling - Rarely Lifting <10 Lbs - Frequently Lifting 50+ Lbs - Rarely Lifting 11-50 Lbs - Occasionally Pulling - Frequently Pushing - Frequently Reaching - Consistently Reading - Frequently Sitting - Occasionally Standing - Consistently Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Frequently Use of Hands - Consistently Color Vision - Frequently Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Consistently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS... * Welcome everyone by making eye contact, greeting with a smile, and saying "hello" * Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist * Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS... * Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met * Offer patients and guests priority when waiting (lines, elevators) * Work on improving quality, safety, and service Respect: ALWAYS... * Respect cultural and spiritual differences and honor individual preferences. * Respect everyone's opinion and contribution, regardless of title/role. * Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS... * Value the time of others by striving to be on time, prepared and actively participating. * Pick up trash, ensuring the physical environment is clean and safe. * Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS... * Acknowledge wins and frequently thank team members and others for contributions. * Show courtesy and compassion with customers, team members and the community |
TriHealth is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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