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Product Support Specialist
Franklin, TN
Job Description
Position Summary
The Product Support Specialist is responsible for analyzing Implementation and Integration requests to support the implementation and Operations departments as new clients and products are onboarded/integrated into EnableComp Systems. Diagnose and report product related issues to support our operations staff.
- Work Collaboratively with Implementation team and Operations on implementing new clients into EnableComp Systems (Enforcer/ETL/Supplemental Files, etc.).
- Provide support to Operations staff on product related issues.
- Collaborate with internal teams to identify and/or resolve product issues.
- Maintain department SLAs on ticket response time.
- Perform research and analysis within various vendor portals on claim submission behavior
- Assist with testing on Product team enhancements and deployments
- Support Account management staff with client research.
- Monitors on-going changes for data improvements.
- Use of independent judgement and discretion as it relates to responsibilities detailed above.
- Other duties as required
- Bachelor's Degree preferred.
- Familiar with claims and IT systems.
- Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
- Equivalent combination of education and experience will be considered.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- For Internal Applicants Only: Must have served in their current role for the minimum service period required. (Typically, internal job postings will require 6-12 months of service before eligibility to apply. Please refer to Recruiting/Human Resources for details).
- Proven experience writing business requirements and/or creating business rule specifications.
- Ability to thrive in a fast-paced environment while managing multiple projects with competing priorities successfully.
- Demonstrated experience coordinating and managing initiatives, small projects among business operations and IT staff.
- Highly organized and possesses excellent communication skills.
- Superior analytical and problem-solving skills.
- Must be able to remain in stationary position 50% of the time.
- Occasionally moves about inside the office to access office equipment, etc.
- Constantly operates a computer and other office equipment such as a copy/scan/print machine, phone, and computer.
EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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