Job Information

LOCATION OF (4) POSITION(S) TO BE FILLED: DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT, UNEMPLOYMENT INSURANCE DIVISION, STATEWIDE

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Qualifications

1. A valid vehicle operator's license may be required for employment in some positions.
2. Applicants with any disciplinary action with any judicial body, past or current, must disclose such action during the interview process.
3. Applicants must disclose all criminal convictions, excluding minor traffic violations.
4. Applicants disbarred for any reason, in any state, will not be considered.
5. Must maintain active license to practice law in the state of Tennessee.
6. Must be in good standing within the licensing body and obtain a Tennessee license within one (1) year of accepting position.

Summary

Responsibilities

1. Conducts administrative law hearings on issues such as unemployment compensation claims, unemployment overpayment cases, requests to waive unemployment overpayments; fraudulent claims for benefits; job service complaints; employer liability and federal and procedural matters.
2. Takes documentary and testimonial evidence from witnesses; ensures that procedural requirements of federal and state laws and regulations are followed throughout the hearing.
3. Writes and promulgates decisions in accordance with federal and state laws and regulations as to procedure and form; disseminates decisions to the Appeals Tribunal central office through verbal and written communication.

1. Analyzes each case and renders decisions based on the evaluation of pertinent facts, evidence and application of federal and state laws, rules and regulations.
2. Analyzes the submission of evidence presented during the hearing.
3. Reviews, monitors and determines applications of Employment Security laws, rules, regulations and policies.

1. Takes documentary and testimonial evidence from parties filing appeals from Unemployment Hearing decisions.
2. Obtains a working knowledge of evidence, basic legal principles and Unemployment Law, rules and regulations.
3. Obtains and interprets information from basic state computer programs for the background about the unemployment compensation claim.
4. Receives and reviews documents. Various information is received from Appeals support staff to conduct Unemployment Hearings prior to and at the time of the hearing.

1. May be required to represent the Agency in minor court proceedings.
2. May be required to conduct mediation for human resources.
3. Takes reasonable steps to resolve conflicts or complaints arising during the hearing and refers unresolved complaints to supervisor.

1. Resolves quickly and overcomes technical difficulties and manages unruly parties during the hearing.

1. May address complaints from the public involving the review of hearings and creating formal responses.
2. Creates and maintains an appearance of impartiality at all times.
3. May address general inquiries regarding various issues of the Appeals Tribunal, including procedure and post hearing concerns.
4. Avoids conflicts of interests.
5. May make public presentations regarding laws, regulations, rules, policies and procedures regarding unemployment insurance.
6. Refrains from ex parte communications.

1. Determines the appropriate codes to enter into agency computer system for the outcome of the hearing.
2. May calculate overpayments and analyze financial data in waiver requests.

1. May train and teach other hearing officers.

1. Completes decisions to ensure compliance with federal time lapse and case-aging requirements.
2. Proofreads decisions for grammar, spelling, legal logic and readability.
3. Enters and maintains accurate time-keeping records and appropriate codes.
4. May be required to review requests for continuances, rescheduling and subpoenas.
5. Maintains accurate case files and submit all necessary documentation to the support staff in a timely fashion.
6. May be required to assist support staff in docketing cases and assigning appropriate issue codes.

1. Uses recording devices to acquire an audio/visual recording during the hearing.
2. Uses computer hardware, software and web based applications to contact parties, input decisions electronically and communicate with staff.

1. Determines credibility of parties involved in the hearing.
2. Analyzes various sources of financial data presented in hearings to determine the value in writing the decision.
3. Maintains awareness of costs associated with the hearing.

1. Explains and enforces federal and state statutory and common laws, rules, regulations and unemployment insurance division policies and procedures.

1. Maintains required continuing legal education.

1. Consistently monitors email during the day for pertinent updates on material before and during hearings.
2. Reviews preliminary files to identify potential hearing issues.

1. Develops constructive and cooperative working relationships with peers, supervisors and support staff, and maintaining them over time.

1. Communicates with supervisors, peers or support staff - Providing information to supervisors, co-workers and support staff by telephone, in written form, e-mail or in person.
2. Assists new employees and peers with questions and concerns.

1. May manage hearing schedule in the event of continuances.

Competencies

1. Conducts administrative law hearings on issues such as unemployment compensation claims, unemployment overpayment cases, requests to waive unemployment overpayments; fraudulent claims for benefits; job service complaints; employer liability and federal and procedural matters.
2. Takes documentary and testimonial evidence from witnesses; ensures that procedural requirements of federal and state laws and regulations are followed throughout the hearing.
3. Writes and promulgates decisions in accordance with federal and state laws and regulations as to procedure and form; disseminates decisions to the Appeals Tribunal central office through verbal and written communication.

1. Analyzes each case and renders decisions based on the evaluation of pertinent facts, evidence and application of federal and state laws, rules and regulations.
2. Analyzes the submission of evidence presented during the hearing.
3. Reviews, monitors and determines applications of Employment Security laws, rules, regulations and policies.

1. Takes documentary and testimonial evidence from parties filing appeals from Unemployment Hearing decisions.
2. Obtains a working knowledge of evidence, basic legal principles and Unemployment Law, rules and regulations.
3. Obtains and interprets information from basic state computer programs for the background about the unemployment compensation claim.
4. Receives and reviews documents. Various information is received from Appeals support staff to conduct Unemployment Hearings prior to and at the time of the hearing.

1. May be required to represent the Agency in minor court proceedings.
2. May be required to conduct mediation for human resources.
3. Takes reasonable steps to resolve conflicts or complaints arising during the hearing and refers unresolved complaints to supervisor.

1. Resolves quickly and overcomes technical difficulties and manages unruly parties during the hearing.

1. May address complaints from the public involving the review of hearings and creating formal responses.
2. Creates and maintains an appearance of impartiality at all times.
3. May address general inquiries regarding various issues of the Appeals Tribunal, including procedure and post hearing concerns.
4. Avoids conflicts of interests.
5. May make public presentations regarding laws, regulations, rules, policies and procedures regarding unemployment insurance.
6. Refrains from ex parte communications.

1. Determines the appropriate codes to enter into agency computer system for the outcome of the hearing.
2. May calculate overpayments and analyze financial data in waiver requests.

1. May train and teach other hearing officers.

1. Completes decisions to ensure compliance with federal time lapse and case-aging requirements.
2. Proofreads decisions for grammar, spelling, legal logic and readability.
3. Enters and maintains accurate time-keeping records and appropriate codes.
4. May be required to review requests for continuances, rescheduling and subpoenas.
5. Maintains accurate case files and submit all necessary documentation to the support staff in a timely fashion.
6. May be required to assist support staff in docketing cases and assigning appropriate issue codes.

1. Uses recording devices to acquire an audio/visual recording during the hearing.
2. Uses computer hardware, software and web based applications to contact parties, input decisions electronically and communicate with staff.

1. Determines credibility of parties involved in the hearing.
2. Analyzes various sources of financial data presented in hearings to determine the value in writing the decision.
3. Maintains awareness of costs associated with the hearing.

1. Explains and enforces federal and state statutory and common laws, rules, regulations and unemployment insurance division policies and procedures.

1. Maintains required continuing legal education.

1. Consistently monitors email during the day for pertinent updates on material before and during hearings.
2. Reviews preliminary files to identify potential hearing issues.

1. Develops constructive and cooperative working relationships with peers, supervisors and support staff, and maintaining them over time.

1. Communicates with supervisors, peers or support staff - Providing information to supervisors, co-workers and support staff by telephone, in written form, e-mail or in person.
2. Assists new employees and peers with questions and concerns.

1. May manage hearing schedule in the event of continuances.

Tools & Equipment

Knowledge:

1. Law and Government
2. Clerical
3. Customer and Personal Service
4. Personnel and Human Resources
5. Administration and Management
6. Communications and Media

Skills:

1. Writing
2. Reading Comprehension
3. Time Management
4. Active Listening
5. Critical Thinking
6. Speaking
7. Active Learning
8. Judgment and Decision Making
9. Complex Problem Solving
10. Instructing
11. Social Perceptiveness
12. Coordination
13. Mathematics

Abilities:

1. Oral Comprehension
2. Oral Expression
3. Written Expression
4. Written Comprehension
5. Speech Clarity
6. Speech Recognition
7. Deductive Reasoning
8. Inductive Reasoning
9. Selective Attention
10. Speed of Closure
11. Wrist-Finger Speed
12. Problem Sensitivity
13. Finger Dexterity
14. Number Facility