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Specialist, Workforce Management (IT)
General Purpose of the Job
A Workforce Management Specialist is accountable for the execution of the Workforce Management Service. They will utilize the NICE IEX Workforce Management software to process schedules, create and distribute reporting, and analyze data trending.
They will work closely with Support Supervisors and/or Mangers to ensure Service Levels are met while managing their workforce.
Essential Duties and Responsibilities
- Generate schedules for various support groups using the NICE IEX Workforce Management software
- Perform staffing, SLA, and trending analysis
- Plan and Communicate Saturday, Holiday, and On-Call staffing
- Facilitate agent moves, schedule changes, etc. for agents across call center segments.
Education and Experience
- High School Diploma (required)
- 0-2 years' experience in Workforce Management
Specialized Experience, Education, Training, or Qualifications
- Strong analytical skills
- Ability to work independently and meet deadlines in a fast-paced environment
- Proficiency in Microsoft Office Suite of Applications
- 1 - 2 Years' experience in a Workforce Management position (preferred)
- Presentation Development and execution of reporting and analysis (preferred)
What We'll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
#LI-SM5
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Applications are accepted on an ongoing basis.
Salary/ Wage Range
$18.56-$27.26 / hourCompensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at
DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.