This position conducts daily operations of dispatch center, communications, and surveillance on a given shift for the Department of Security & Safety.

Typical Duties and Responsibilities:

• Respond to emergency and non-emergency calls for help and information.
• Field calls via phone, radio, walk-up window, and email.
• Operate radio communication system to dispatch officers, disseminate information, and communicate with officers during calls.
• Operate surveillance system to monitor Lipscomb facilities and properties, as well as to review footage during investigations.
• Operate computer system to log calls, generate reports, create IDs, issue parking permits, etc.
• Coordinate with outside vendors and agencies, such as security monitoring providers, local emergency response agencies, and local utility providers.
• Assist with parking request facilitation, as needed, in coordination with Parking Division.
• Engage in development of dispatch procedures, protocols, and training in coordination with Communications Coordinator and Director of Patrol Operations.
• Engage in implementing communications technology and protocols, and providing training to personnel when appropriate.
• Work with appropriate parties to develop, enhance, and maximize video surveillance systems.
• Engage in understanding, development, and training for specialized programs, such as Field Training Officers, special units, and community outreach.
• Actively participate in accreditation processes, as tasked by Communications Coordinator, Director of Patrol Operations and/or Executive Director.
• Assist in onboarding and training of personnel, in coordination with Communication Coordinator and Director of Patrol Operations.
• Present in-person training for in-service and similar (when appropriate).
• Assist with reporting (as needed).
• Must excel in fast-paced setting.
• Attend regular staff meetings.
• Attend one-on-one meetings with Communications Coordinator as necessary.
• Develop and maintain relationships with local, state, and federal law enforcement agencies, as appropriate.
• Engage in additional duties as necessary.

Desired Skills and Experience:

• High School diploma required (Bachelor's degree preferred)
• 1+ years of experience in call center, dispatch center, or similar.
• Computer/technology literate.
• Strong communication proficiency and etiquette (verbal and written).
• Customer service experience (preferred).
• Experience in security, law enforcement, military, or combination (preferred).
• Advanced understanding of communications software and technology (preferred).
• Advanced understanding of patrol and dispatch procedures (preferred).

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