What The Role Is

Assists the Branch Manager in the daily activities of the branch office in addition to their normal responsibilities.

How You Will Make An Impact

• Ensure a positive and professional environment within the workplace for teammates and customers.
• Assist the branch manager in all aspects of managing the branch including hiring, training, scheduling, and coaching team member performance.
• Assist the Branch Manager in all aspects of branch operations including all audit, security procedures, and sales and service initiatives.
• Maintain knowledge of all policies and procedures to make decisions in regard to check approvals and overrides in the absence of the manager.
• Represent the bank in business and community development activities, including prospecting and CRA, as requested by the branch manager.
• Proactively seek prospects through outreach and follow-up
• Lead teammates by example by offering exceptional customer service and coach the team to provide the same level of service.
• Handle customer complaints in a positive and professional manner in the absence of the manager.
• Participate in all sales initiatives and sales focuses and coach and encourage teammate participation.
• Maintain knowledge of and assist with all personal banker activities including but not limited to -
  • Maintain a strong working knowledge of products and services.
  • Engage customers and prospects through the use of questions and needs assessment to uncover needs.
  • Open new deposit accounts and maintain existing deposit accounts while following all policies and procedures.
• Maintain knowledge of and assist with all teller duties including but not limited to:
  • Process all teller transactions in an accurate and efficient manner.
  • Perform audit functions, vault custodian functions, and ATM balancing as requested by the manager.
• Accept, process, and close consumer loan applications as requested by the branch manager.

Who You Are

• Good Written, verbal and supervisory skills.
• Excellent interpersonal and customer service skills.

Education

• Bachelor's degree or equivalent work experience.

Experience

• Five to six years of relevant experience.
• Minimum one to three years of supervisory experience preferred.

Characteristics

• Regular and reliable attendance.
• Works cooperatively with others.

If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.