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  Training Leaders to Handle Uncertainty: Moving from Knowing to Not Knowing
by Gary Cohen - Oct, 2009
When the Dow Jones industrial average goes from over 14,000 to under 7,000 in roughly a year's time, not much is certain. Will your chief supplier survive the credit crunch? Will customers return to their old spending habits or continue to conserve? Is another industry primed for a crash? Our government has shown far-reaching power—rescuing companies it deemed too big to fail and letting others succumb to market forces. Wil...
  Seven Secrets of Successful Managers
by Phil Gerbyshak - Oct, 2009
Successful managers aren’t perfect. Successful managers do get more done, get better results, and have lower retention rates than unsuccessful managers. I don’t know all the secrets of being a successful manager, but I do know seven secrets that can help you be a more successful manager. Successful managers... 1) Are comfortable being themselves – Know who you are, and be comfortable with that. Know who you’re not, and b...
  The Power of Stories
by David Lee - Oct, 2009
How do you keep your workers inspired, determined, and confident in the face of change, challenge and uncertainty? One of the things you do—especially if you’re a business owner or senior level leader—is to tell stories. Not just any story. You need to tell the kind of stories that leaders at great companies like Ritz Carlton, Southwest Airlines, Nordstrom, and FedEx tell. They tell stories about the great things...
  Managing a Critical Aggressor: Case Example
by Mark Gorkin - Sep, 2009
Let’s try a mind exercise. You’ve just given a presentation at an important meeting. As the meeting concludes you turn to a colleague (a casual acquaintance) and ask, “How did the presentation go?” And in a decidedly judgmental and unfriendly tone this colleague declares, “Frankly, you fumbled the data. Obviously, you didn’t prepare very well!” Imagine being the presenter. How would you feel receiving such critical fee...
  Take Your Team to the Next LEVEL
by Phil Gerbyshak - Sep, 2009
My entire IT department is getting restructured, to ensure we have the right folks in the right seats on the bus, and so everyone clearly knows what direction we are headed. I’m quite excited about this, as it will give me help in re-writing job descriptions, understanding where I fit into things, and how my team shapes up with what our needs will be for the next 5-10 years. I’m also excited because the goal is NOT cost cut...
  Workers Feeling Job Stress, Too
by Ramon Greenwood - Aug, 2009
Yes, managers are under a great deal of pressure turbulent times and all of us are well advised to take this condition into account in managing relationships with them. It has never been more important for everyone to focus on the job at hand, do it in the best way possible and tread lightly so as to avoid undue confrontations. But there is another side to the coin. Managers need to keep in mind that employees are unde...
  In Your Career Sometimes Bad News is a Good Thing
by Barbara Safani - Aug, 2009
Recently I had to deliver some bad news. It was one of those situations where I could always come up with a reason to delay the conversation. It never seemed to be the right time; there was always something to consider that would make the information more difficult to bear. So I put it off and then I put it off some more. Because maybe somehow I would magically come up with a better way to deliver the bad news. Maybe the recip...
  Two-Sided Answers
by Nan S. Russell - Aug, 2009
The room was lovely, the bed inviting, the architecture interesting, and the philosophy appealing. That was my impression as we checked into a newly minted green-hotel in a resort town where we were eager to spend time relaxing. But when we checked out, lovely wasn't on my mind. Protective glass on the combined soaking tub/shower looked terrific, but giving a child a bath was impossible; oversized ultra-modern faucets made...
  Toxic Bosses: What to Do and How Not to Be One
by David Lee - Aug, 2009
In this article, we discuss: 1) How to minimize the impact of a toxic boss. 2) How to help a toxic—or counterproductive—boss. 3) How to make sure you’re not one of them. In today’s email, I received “An Antidote for Toxic Bosses” from BNet Insight. The author describes 4 things you can do to mitigate the emotional strain of working for a toxic boss. If You Have a Toxic Boss On Your Management Team... If you’v...
  Are You an Energizer or a De-Energizer?
by David Lee - Aug, 2009
I just did a program last week for an organization on “The Energizer Effect” and wanted to share with you a few of the major take aways. This information is especially critical if your organization is involved in work that is innately stressful and emotionally demanding, like: - health care - sales - customer service (especially call center) It’s also extremely important right now in history, given the challenging...
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