Research Specialist (Large Law) - Memphis, TN

Company:	Thomson Reuters Company Profile \| Current Opportunities (3)
Job Location(s):	Memphis
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	Legal - Paralegal and Support Staff, Research and Development

Position Description

Research Specialist (Large Law) - Memphis, TN-LEG00000482

Description

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com http://www.thomsonreuters.com/

Research Specialist - Large Law

West, a Thomson Reuters business is the foremost provider of integrated information solutions to the U.S. legal market. A leading innovator in its field, West's products and services are considered the world standard for supporting the business and practice of law. West has more than 8,500 employees in locations across the U.S.

The role of the Research Specialist is to increase revenue, usage and customer preference for Thomson West products, especially Westlaw. The Research Specialist will provide support to Account Managers and Product Specialists by teaming on new and ancillary sales, special offers and up-selling opportunities.

Key Skills, Knowledge and Abilities

Demonstrates strong customer relationship skills by cultivating, maintaining, and engaging customers on West and Westlaw products in order to promote usage and revenue growth objectives; makes customers and their interests a primary focus of one's actions.
Uses appropriate interpersonal styles and communication methods necessary for Large Law firms in order to gain acceptance of a product, service, or idea from prospects and clients. Partners with field sales/product specialists to meet territory goals.
Desires and acquires knowledge within a specialized practice area in order to effectively understand the overall needs of the customer
Exhibits a positive service aptitude, and can identify opportunities within accounts; understands competitor products and builds effective relationships and product solutions to build preference for West/NAL branded products
Relishes ongoing, self-initiated learning; assimilates new information quickly, welcomes feedback and applies knowledge to practical use on the job.

Responsibilities

Provides product training and demonstrations for existing and/or potential customers through customer visits, online training and/or trade shows.
Works with Account Managers, Sales Executives and Regional Management in achieving regional and divisional goals
Builds strong relationships within accounts to help identify opportunities for up-selling and new products sales.
Assist in developing, marketing, and conducting training classes at customer locations and at West Group training centers
Assist in other marketing efforts, including trade shows, topical seminars, and new product releases
Partners with Education Training Managers, Marketing, Sales Executives and Legal Technology Specialists in order to create successful communication, education and training on Westlaw products.

Qualifications

4 year college degree or equivalent experience
J.D. degree highly desired
Strong communication, presentation and Westlaw legal research skills
Customer service orientation and experience
Sales experience and aptitude a plus
Proficient in MS Office/internet
Legal practice experience preferred
Ability to travel occasionally to sales training, meetings and to customer locations

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the fiscal year 2010 (October 1, 2009-September 30, 2010.)

Job Legal

Primary Location US-TN-Memphis

Organization Legal Large Law Business

Schedule Full-time

Job Type Standard

Shift Day Job